Our customer service centers are divided into information communication centers, centers to improve customer satisfaction, customer behavior analysis centers, and product marketing centers, which provide you with professional services including service center information, price consultations, technical support, product complaints, repairs and spare parts inquiries, and sales support.
We sincerely invite interested customers to our factory visits and exchanges, deepen mutual understanding, to see further opportunities for cooperation. If necessary, we could issue formal Invitation Letter.
During the customer experience day we take the time to fully introduce new products and carry out practical customer experience activities, help you understand SINOTRUK better, and provide you with private customized construction solutions.
We have the software and hardware resources as well as the years of experience needed to provide you with efficient and highly customized solutions. We will happily listen to any of your product design, manufacturing, or service ideas during the consultation process.
The demand for differentiated trucks is always there, and we spare no effort in helping you to select the right truck and realize the optimal value of the truck you purchase.
Based on a deep understanding of our products and customer needs, we work with major financial institutions to provide your business with the best financing solutions.
In order to meet your every need, we provide a professional transportation delivery service and a training service for initial installation with every piece of trucks.
Globally we are committed to year-round 24-hour service even during holidays, in line with our policy of always providing "a response within 15 minutes and job completion within 24 hours."
We have established a perfect Global Service Center, and we can provide you with a proactive smart butler system through an Internet of Things platform.
We have thousands of spare parts centers across five continents that stock almost 5 billion specialist spare parts. We are working on parts delivered within 72 hours.
We are committed to providing after-market services and we always stick to our responsibility and mission of handling your concerns as best we can.
